What does an AV company actually do?
AV stands for audiovisual. An AV company supplies and operates the equipment a gathering needs: lighting, sound, video and livestream. In practice that means the equipment is brought to the venue, set up, operated during the programme and taken down afterwards. The client takes care of the content, the AV company makes sure everyone can hear and see it.
Providers differ mainly in whether they only supply the equipment or also operate it. You can hire an installation and run it yourself, or have an AV company stay on site to work the mixing desk during the programme and step in when a microphone fails or the running order changes. Both are normal ways of working, and we do both. Which one you need depends on your programme.
Beyond that, companies differ in what they run in house and what goes through partners. That says little on its own, but it is worth asking about. Useful questions when comparing quotes: is someone with the equipment during the programme, and do you speak to that person beforehand? Is the equipment owned in house, and is it tested beforehand? And do you get the recording, and when?
At Arunas Studio the sound and video equipment is our own and modular, so nothing has to be hired in and everything is tested before it goes into the van. The technician you speak to on the phone is the one who is there on the day.